Q: How much deposit is required?
A: A deposit of 50% is required at the time of booking reservation. The deposit will be
applied toward the total rent, taxes and fees due. Any remaining balance is due upon check
in.
Q: What is the cancellation policy?
A: If you cancel your reservation 45 days or more before your check-in date, we will
refund your deposit minus a $50.00 cancellation fee. If you cancel in less than 45 days,
your deposit will be refunded (minus the $50.00 cancellation fee) only if and when, the
unit is re-rented. No refunds for early departures or late arrivals.
Q: What are check in/out times?
A: Check in begins at 3:30 pm EST and check out is 10 am. If you believe you will be
arriving after office hours, please call to make arrangements. If you need a late check out,
please contact the office so that we can determine if it is at all possible and how much
additional time can be afforded to you. Unless pre-approved, late check outs are subject
to a $50/hour penalty. We provided a Guest Box by the office door for those guests who
need to leave earlier than 10am for dropping off of the keys. This helps us greatly to know
that we can send housekeeping in immediately rather than waiting until 10 am and having to
go to the unit to see if guests have left.
Q: Can I check in early?
A: Due to our high housekeeping standards, cottages will not be available for check in until
we have inspected the property. We typically do not allow early check in’s before 2 pm,
unless special arrangements have been made PRIOR to the arrival.
Q: Do I have to bring my own linens/towels/supplies?
A: No! You can rent the bed linens and bath towels for the duration of your stay and all
the occupants will be provided with their own set(s) of towels. Beds are equipped with
mattress covers and pillows. Due to Covid-19 protocols, blankets have been removed. You are of course welcome to bring your own if you prefer. WaterCrest has provided you with the initial paper products, dish washing liquid, trash bags and
laundry detergent. It is your responsibility to launder any rented linens as needed. We
do not provide daily housekeeping service or towel exchange.
Q: I have a very small dog that is house broken. Is it OK to bring our pet?
A: Yes! We understand your 4-legged friends are part of your family and we have several
cottages and suites that are designated Pet Friendly units…dogs only, sorry, no cats. Motel
units are NOT pet friendly. There is a $15/day pet fee and $25 cleaning fee added to
your reservation total. This will cover up to 2 small dogs that are not on our Insurance
Carrier provided list of restricted breeds. Please check with the office prior to
reservations with pets.
Q: How many people can be in a cottage?
A: Standard Occupancy is between 2-6 people, depending on the size of the
suite/motel/cottage. Even though some cottages can accommodate up to 10 people, any
reservation exceeding the Standard Occupancy will be charged $20/day/additional person.
Exceeding the Standard Occupancy will subject the entire group to immediate eviction and
forfeiture of all payments. Unit owners reserve the right to deny rental of the unit
exceeding Standard Occupancy.
Q: How many cars can we have?
A: There is a two car maximum per cottage. Motels & Suites have 1 parking spot.
You will be issued parking permits upon check in.
No trailers, campers, or boats are allowed to be parked on the grounds. Please don’t
hesitate to call if you feel you have extenuating circumstances regarding parking and we
will do our best to help you figure out an option. Additional parking can be had at the
Transportation Center (Amtrak Station) on Rte 109 for visiting guests. WaterCrest is not
responsible for any vehicles parked off campus.
Q: Can I smoke at WaterCrest?
A: Smoking is not permitted in any of the accommodations, nor on any exterior
decking/landing. You must be at least 20 feet away from ANY units so as to avoid smoke
entering another unit through open windows or doors. This includes vapor and E-cigarettes.
Please be courteous to not litter the grounds with extinguished smoking items. A $200 fee
will be charged to your account if it is determined that smoking took place during your
stay.
These are only a few of the most commonly asked questions/answers. Please let us know if
there is anything you would like to see indicated that isn’t already specifically mentioned
elsewhere on our website. We hope you enjoy your stay!
WaterCrest Cottages and Motels
1277 Post Road, PO Box 37
Wells, Maine, 04090
Telephone 207 646 2202
